Your day ends. The answers don't.
Customers get answers in the evening, at weekends and on holidays, exactly when you're not by the phone.
Your business's AI assistant
Accurate answers for your customers. Day and night.
Velia answers your website visitors 24/7. Prices, opening hours and rules come only from your business's own documents, and general questions get an answer where it's safe. When it doesn't know, it doesn't guess: it sends the customer to your team on WhatsApp or by phone. No code, no setup on your side.
- We set it up for you
- No credit card
- No setup fee
- 7 days free
Velia
Online · replies instantly
Why Velia
Fewer repetitive questions. More time for your business.
Velia takes the questions your team answers ten times a day. Facts about your business come only from your documents.
Your information. Your brand's voice.
You give us your documents. Velia uses them to answer questions about your products and services, in your business's tone.
Assistant sourcesExample
PDFPrice list.pdfPrices, packages and offers
DOCService guideDocuments you already have
WFAQAnswers and instructions from you
The assistant searches your documents and uses them in conversations.
Explore the knowledge base →When it doesn't know, it calls a human.
If the answer isn't in your documents, Velia says so honestly and gives the customer a button to WhatsApp, phone or email.
See what your customers ask about.
Every week, Velia groups your conversations by topic, so you see what customers ask most and what information is missing from your documents.
Week of 6–12 OctoberExample
Prices & payment31%
Dates & schedule22%
Documents & sign-up14%
Location & access11%
Cancellations & refunds9%
See the weekly insights →
AI and people, on the same team
Velia starts the conversation. Your team steps in when it matters.
No customer is left without an answer. If Velia can't confirm something, it brings them to you, on the channel you already use.
You pick the channel
WhatsApp, phone or email: the customer lands on the channel you already use.
One button
The customer reaches you directly, on phone or desktop, without hunting for a number.
Never makes things up
Better "I don't know, let me connect you with a colleague" than a wrong price.
Can I pay in 3 instalments?
I can't confirm that from our documents. My colleagues can answer right away:
👆 Tap the button to see what happens next
YB
Your businessWhatsApp Business
Hi! I'd like to know if I can pay for the course in 3 instalments.
Hi! Yes, we offer 3 instalments. Sending you the details now. 🙂
I'd like to talk to someone about a quote for my company.
For custom quotes, it's best to talk to the team directly:
👆 Tap the button to see what happens next
YB
Your business
+40 7xx xxx xxx
Calling…
✕
Can I get an invoice in my company's name?
I don't have that confirmed in our documents. Write to us and a colleague will reply:
👆 Tap the button to see what happens next
Tocontact@your-business.com
SubjectCompany invoice
Hello, I'd need an invoice in my company's name for the course. Thank you!
SendReport
ExampleConversations
840
In the selected period
Answered from documents
71%
597
Sent to WhatsApp
96
11%
Total
Tap a bar for details.
Monthly report
Every conversation tells you something.
See what customers ask, how much Velia handles and where your team is needed. We send you the report and walk you through it every month.
- Engagement: how many visitors open the chat and ask questions.
- Answer sources: how often Velia answered from your documents.
- Feedback: likes and dislikes on every answer.
- Handoffs: how many customers continued on WhatsApp.
Weekly insights
Find out what your customers ask.
Every week, Velia automatically groups your conversations by topic. See what customers ask most, where it answered from your documents, and what information you should add.
Week of 6–12 October · 412 conversations
ExampleOther topics: 13%
Prices & payment
Partly coveredWhat customers asked
"How much is the full package?""Can I pay in instalments?""Is there a student discount?"
💡 Recommendation
23 customers asked about paying in instalments, but your documents don't mention it. Add a section on payment methods.
Dates & schedule
CoveredWhat customers asked
"When does the next course start?""Do you run weekend courses?""How long is the course?"
💡 Recommendation
Velia answered almost everything. Keep the course calendar up to date in your document and it stays accurate.
Documents & sign-up
CoveredWhat customers asked
"What documents do I need?""Can I sign up online?""Do I get a certificate?"
💡 Recommendation
Complete answers. Nothing to add this week.
Location & access
MissingWhat customers asked
"Where can I park?""Can I get there by public transport?""Is there wheelchair access?"
💡 Recommendation
Parking and access aren't in any document, so Velia sent these customers to your team. Add a "How to find us" page and save 30+ messages a week.
Cancellations & refunds
CoveredWhat customers asked
"Do I get my money back if I cancel?""Can I move my course to another date?"
💡 Recommendation
Your refund policy covers these questions. Nothing to add.
How it works
From documents to conversations. In three simple steps.
You give us the information. We set up, test and install. You're usually live within a few days.
-
Send us your information
A Google Drive folder with price lists, policies, FAQs or product descriptions. What you already have is enough.
-
Test the answers
We set everything up. You try the assistant with your customers' real questions before launch.
-
We put it on your site
One line of code, added by us. Then we review conversations every month and fill the gaps.
Nothing technical for you to do.Installation and setup are done by us and included in the price.
Try it freeKnowledge base
An expert in your business. With information from you.
Before every answer, Velia searches your documents. Pick a document and see how it's used.
Price list 2026
Beginner course€240
Advanced course€380
Full package (beginner + advanced)€560Private session€50
Prices include course materials.
How much if I take both courses?
The full package, with the beginner and advanced courses, costs €560. Course materials are included.Source: Price list 2026.pdf
Refund policy
§2 Payment is made in full at registration.
§3 Cancel at least 14 days before the course starts: full refund. Less than 14 days: credit for a future course.§4 Moving to another date is free, once.
Do I get my money back if I cancel?
Yes. If you cancel at least 14 days before the course, you get a full refund. After that, you get credit for a future course.Source: Refund policy §3
FAQ
Where are the courses held? At our school and online.
What documents do I need? An ID card and a passport-style photo.Do I get a certificate? Yes, at the end of the course.
What do I need to bring to register?
To register, you need an ID card and a passport-style photo.Source: FAQ.docx
- Google Drive
- Google Docs
- Word
- Updated every 20 minutes
Pricing
Simple pricing. No surprises.
Pays for itself in saved support time.
Setup on your website is free, and you get 7 days of Velia fully running so you see the results before you pay. Prices exclude VAT. Cancel anytime.
Your plan: Essentials
Essentials
One website with common customer questions.
€39/ month
Billed monthly · no setup fee
- 1 website
- Up to 1,000 conversations / month
- Google Drive sync
- WhatsApp & phone handoff
- Any language
- Monthly report & review
- Email & WhatsApp support
Business
For teams that want to drop repetitive work.
€89/ month
Billed monthly · no setup fee
- Everything in Essentials
- Up to 3 websites
- Up to 5,000 conversations / month
- Priority support
Custom
For high volumes and regulated industries.
Custom
Priced for your volume
- Higher conversation volumes
- Multiple brands & knowledge bases
- Custom handoff routing
- Dedicated contact person
✓ No setup fee✓ Installation included✓ Data stored in the EU✓ Answers in any language✓ Data processing agreement (DPA)✓ 7 days free✓ Cancel anytime
A conversation is one visitor's chat session, however many messages it has. If you get close to your plan's limit, we'll let you know in time so you can move to the right plan. Nothing is charged automatically.
FAQ
Frequently asked questions
How does the free trial work?
We set Velia up on your website for free, and you let it run for 7 days, fully working. You see for yourself whether you get fewer calls and messages. If you want to continue, you pay for your chosen plan within the 7 days. If not, we switch it off and delete your data.
Does it answer general questions too?
Yes, where it's safe. General questions about your field (what a term means, how to choose between two options) get an answer from general knowledge. Your business's prices, dates, opening hours and rules come only from your documents.
How long does setup take?
Usually a few days from the first call to launch. You send us your documents and test the answers, and we handle the rest.
Do I need to know how to code?
No. Velia is one line of code, which we add to your site for you. It works anywhere you can add a script, including WordPress, Shopify, Wix and Webflow.
Can I use my own information?
Yes, that's the point. Price lists, policies, FAQs, course or product descriptions, in Google Docs, PDF or Word, in a Google Drive folder. You test the answers before launch.
What happens when it doesn't know the answer?
Velia tells the customer honestly that it can't confirm that, and shows buttons to reach your team: WhatsApp, phone, email or a link, whichever you choose. Unanswered questions show up in the monthly report so we can fill the gaps in your documents.
How does it avoid making things up?
Before every answer, Velia looks up the most relevant passages in your documents. It's instructed to state prices, dates or requirements only when a passage supports them. No AI is perfect, so we review real conversations every month and fix what didn't work.
Which languages does it speak?
Velia replies in the language the customer writes in, from the same documents. It works in any language; Romanian and English are the most tested.
What does it cost? Any hidden fees?
There's no setup fee: you only pay the monthly or yearly plan. That's it. If you get close to your conversation limit, we'll let you know in time so you can move to the right plan. Nothing is charged automatically.
Is my customers' data safe?
Yes. Documents and conversations are stored encrypted on AWS in Frankfurt and processed only in AWS's EU regions. Velia runs on Amazon Bedrock, so your data isn't used to train AI models. Logs are deleted automatically after 400 days, or sooner on request. A data processing agreement is available on request.
Does it work with WhatsApp Business?
Yes, as a handoff: when a person is needed, the customer taps a button and lands in a chat with your WhatsApp number. Velia answers on your website; your team answers on WhatsApp.
Can I cancel anytime?
Yes. When you cancel, we delete your knowledge base and conversation logs.
Blog
Useful ideas for your business.
Short guides on working with an AI assistant on your website.
Customer support
When a human should take over the conversation
Three clear signs it's time for a colleague to step in, and what you can safely leave to the assistant.
Knowledge baseHow to prepare your FAQs for a chatbot
One topic, one source of truth, one clear answer. How to turn what you already know into good documents.
AI chatbotsWhat a chatbot does when it doesn't know the answer
Why an honest "I don't know" is worth more than a confident wrong answer.
Try Velia on your business.
Leave your contact details and we'll get back to you. We set Velia up on your website for free and you use it for 7 days: see whether you get fewer calls and messages, then decide whether to continue.
Prefer WhatsApp? Message us ↗